Is your ticket eligible for online cancellation or a ticket refund or credit?
To cancel your ticket online and receive a refund or credit, your purchased reservation must:
- Have been issued at alaskaair.com, Alaska Airlines reservation call center or an Alaska ticket counter.
- Not contain a Saver fare beyond the first 24 hours after booking. *
- Not contain a government fare.
- Not be more than one year from date of original purchase, or for partially used tickets, not be more than one year from original outbound travel date.
- Not be part of a group or vacation package booking.
- Not contain an unaccompanied minor booked on a carrier other than Alaska Airlines.
- Have been ticketed using US dollars as the form of currency.
Refundable reservations that meet the criteria above may be refunded to original form of payment.
Wholly unused nonrefundable reservations, (including Saver fares) canceled within 24 hours of initial purchase may be refunded to the original form of payment, as long as travel commences more than 24 hours after booking. Please review our 24-hour cancellation policy for more information.
After the first 24 hours, nonrefundable tickets may be issued a credit certificate or credit deposit into My wallet. Applicable change fees will be charged at the time the credit certificate or deposit is issued.
If your reservation is not eligible for an online refund or credit, you may still cancel it online to clear any service requests and make your seat available for those still traveling.
For more help, contact us.
*Saver fares may be canceled under our 24-hour cancellation policy for a full refund to the original form of payment. Saver fares are eligible for a credit of 50% of the ticket value when canceled at least 14 days prior to departure of the first flight on the ticket.
